Our Services

We are here to help you keep your systems operational and effective. First and foremost we are digital/cloud specialists… but can handle traditional IT Systems too.

Our Services

Hosting Services (Web, Data & More)

Alice Hosting is a boutique provider of web and data hosting services, as well as advanced data management solutions. We are committed to providing reliable and secure services, and offer a wide range of customizable options to suit the needs of businesses with unique needs.

Alice Hosting is a trusted partner for individuals and business looking to establish and grow their online presence.

Managed by the technical team behind Spinifex Valley, Alice Hosting has the expertise and infrastructure to support its clients’ online operations and keep their digital assets safe and accessible.

Domain Registration & DNS Configuration

From domain registration to advanced DNS Configuration, the Alice Hosting team has over 2 decades of experience with domains and DNS.

From selecting and protecting your online assets, through to resolving ownership issues etc, we are happy to provide you with a range of tools to self-assess your domain status and configuration. 

Get in touch with us here. Our technicians can help you make the changes you need to make in a safe and non-disruptive way.

Software as a Service (SAAS) Strategy, Implementation, Training & Support

Alice Hosting is committed to staying ahead of the curve in the constantly-evolving world of technology.

As such, we offer a range of SaaS strategy, implementation and support services. Our experienced team works closely with each client to develop a customized plan that aligns with their specific needs and goals.

Following selection and adoption of a particular SaaS solution, our support team will be available to assist you with any questions or issues that arise.

Pricing is typically customised depending on the SaaS solution you are seeking to use. Contact us for a quote here or for an obligation free list of SaaS solutions we’d recommend you check out…

Email & Communications

It's important to get email (and other essential communications) right as this service underpins so many additional layers of service access and function!

From choosing the base-level email service that is best for your needs, through to setting up SPF, DKIM to DMARC, Alice Hosting is here can help you with you mission critical communication needs.

These days choosing an email hosting provider is not as simple as it once was. This is because there are a host of downstream considerations including linked services, email newsletter management and quite simply, the cost of support/downtime.

Here is an article that might help give you an idea about where email is up to in 2023.. alternatively, just contact us for a chat.

Troubleshooting / Remote Support

Alice Hosting understands that success in today's technology-driven world depends on support that is reliable and timely.

We have supported clients with all manner of troubleshooting for over 10 years and are committed to going the extra distance to help our clients get the outcomes they are seeking

We have 4 pathways to support: online chat, email, form submission and phone support. Each interaction will be given a ticket ID and tracked until completion.

Some things can often be solved with a quick chat via an online chat, but if not, we will pass the issue to a specialist technician.

Our client support tiers and ad hoc support pricing can be reviewed in more detail here.

Hardware & Software Strategy & Implementation

These days many organisations operate completely in the cloud but it isn't always the optimal solution, especially when an organisation has a high dependency on local assets and workstations. As such Alice Hosting can help you design a solution that mixes the best of both worlds.

Get in touch with Alice Hosting here and we will work with you to appraise your current systems and co-design an hardware and software combination that empowers your staff to deliver high-quality and efficient products, services and outcomes.

DNS & Networking Services

It is very frustrating to not be able to connect to the internet when you need to - or only being able to connect at super low speeds.

The Alice Hosting team has over a decade of experience getting people connected according to what is possible in their specific area and circumstances.

Security Audit & Data Recovery Management

Sometimes you will need to recover your data, whether it is from backup files or from corrupted storage media. Spinifex Valley can help you with this process and get you back up and running as fast as possible.

From security audits to data recovery, our Spinifex Valley technicians are help to help. Contact us to get the process started.

Teleconferencing & Event Support

We've been running teleconferences and live-streamed events for over a decade.

Give us a call and let us know your needs. 

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